Glossary
Moat
A durable competitive advantage that prevents competitors from copying your business model or eroding your share.
Moat (a term popularized by Warren Buffett) refers to a sustainable structural advantage that protects a business from competition. In B2B SaaS, moats typically come from one or more of:
- Network effects — your product becomes more valuable as more customers use it
- Switching costs — customers face high friction to leave (data, integrations, workflow lock-in)
- Brand — buyers associate the category with your product specifically
- Scale economics — you can offer a better price/quality ratio because of size
- Proprietary data or models — your product has a data set or AI model competitors can't easily replicate
- Distribution — you reach customers through a channel competitors can't access
In competitive intelligence, identifying the moat (or absence of one) on a competitor reveals how durable their position is. A competitor with strong network effects is harder to displace than one whose advantage is "better UX" — the second can be matched by a well-funded competitor in 6-18 months.
Example
Notion has moderate switching costs (workspaces are hard to migrate). Slack had strong network effects in 2018 that made it hard to replace, but those effects eroded as competitors (Microsoft Teams, bundled with Office) could acquire users via existing distribution. The lesson: moats are not permanent — they can erode if a competitor finds a leverage point.
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