Receptionist playbooks · by trade
The scripts we actually ship with.
One playbook per trade. Each is the operating manual that ships with a fresh Sarah deployment — greeting language, triage rules, pricing fences, escalation thresholds. Public because if you can read the script, you know exactly what you're getting.
The HVAC Playbook
Every $400 service call, answered on ring two.
4 call scenarios · 3 trained failure modes · 4 hand-off rules.
Read the HVAC contractors playbook →
The Plumbing Playbook
When a burst pipe rings at 2am, Sarah picks up.
4 call scenarios · 2 trained failure modes · 3 hand-off rules.
Read the plumbing contractors playbook →
The Dental Playbook
Front desk overflow, answered without the patient knowing.
4 call scenarios · 2 trained failure modes · 4 hand-off rules.
Read the dental practices playbook →
The Salon Playbook
Stylist mid-cut, phone ringing — Sarah picks up.
3 call scenarios · 2 trained failure modes · 3 hand-off rules.
Read the salons + barbershops playbook →
The Contractor Playbook
Bid calls answered. Phone tag eliminated.
3 call scenarios · 2 trained failure modes · 3 hand-off rules.
Read the general contractors playbook →
The Med-Spa Playbook
Inquiries converted, consults booked — no front-desk burnout.
3 call scenarios · 2 trained failure modes · 3 hand-off rules.
Read the med-spas + aesthetics clinics playbook →
The Legal Playbook
Intakes qualified. Conflicts flagged. Hours billed elsewhere.
3 call scenarios · 2 trained failure modes · 3 hand-off rules.
Read the law firms playbook →
The Fitness Playbook
Trial signups booked. Lapsed members re-engaged. Trainers stay coaching.
2 call scenarios · 1 trained failure modes · 2 hand-off rules.
Read the gyms + fitness studios playbook →
The Restaurant Playbook
Reservations confirmed. Catering captured. The line stays in the kitchen.
3 call scenarios · 1 trained failure modes · 3 hand-off rules.
Read the restaurants playbook →
The Auto Repair Playbook
Estimates booked. Tow inquiries triaged. Bay time maxed.
3 call scenarios · 1 trained failure modes · 3 hand-off rules.
Read the auto repair shops playbook →
Don't see your trade? Tell us — we ship new verticals in days, not quarters.