Industry pack 03 — ISP / Telecom Ops Pack
Regional ISPs, WISPs, and telecom channel agents whose differentiator is that a real person answers
Your people keep answering the phone. We stop the trucks that don't need to roll: the CSR sees ROLL / DO NOT ROLL the moment the subscriber is identified, CPNI-gated and audit-logged for the March 1 certification — and the deflection ledger only counts savings that actually happened.
$4,997/mo · Operator tier
The Worth-It Ledger
Every month, our fee argued against — in your numbers.
Every module writes its own proof as it works. Nobody in this industry sums that proof against their own fee — because most months, an honest sum is uncomfortable. We send it anyway, on the first of every month, in three grades that never blend.
Every deflection vendor shows you a savings dashboard that only goes up. Ours self-corrects downward — a truck that rolled against our advice zeroes that row before it is ever summed — which is the only reason your operators will believe it in month six.
Confirmed
Arithmetic on events that happened inside the reporting window, at your own configured numbers. Never an industry average.
Estimated
Money identified but not banked. Labeled as such on every line — and never blended into the confirmed total.
Anchor
Fee replacement priced from a cited market rate — at the low end of the range, so the claim under-promises.
Counted
Some saves get a count and no dollar figure — because the honest dollar does not exist. The refusal is part of the product.
What lands on the ISP / Telecom Ops Pack ledger
Truck rolls avoided via self-heal triage
At YOUR configured cost per roll, not an industry average. Rolls your CSRs overrode are ZEROED before counting, and billing or contact-only deflections are excluded entirely — they never threatened a truck.
Calls resolved during known outages
Direction real, magnitude a ceiling: on a mass-outage day, most of those calls were never individually going to be a truck. Graded estimated on purpose and never blended into the confirmed total.
Commission underpayments open as of this report
Reconciled line by line, valid clawbacks excluded. A snapshot of the open chase book — it recurs on next month’s report if still unrecovered, and is never presented as money generated this month.
The arithmetic, illustrated
30 avoided rolls at your configured $200 per roll = $6,000 against your $4,997 — after the rolls your team overrode were zeroed out. The pitch number self-corrects downward by design. That is why you can put it in front of your own board.
Illustration at example values, not a performance claim. Your ledger runs on your events, at your configured numbers.
What we refuse to count
We never claim your RFP wins
The proposal engine scores the compliance matrix before anyone polishes prose, and a missed "shall" gets a bid binned unread. But your team wins the bid — so no won contract ever appears as a dollar line on our ledger. The engine’s work shows up as bids qualified and matrices scored, nothing more.
The rules the ledger runs on
- 1.Displayed value is floored to whole dollars; the fee is shown exactly. A rounding artifact can never produce "$4,997 … below your $4,997."
- 2.A source that fails to read is reported as unreadable, never as zero. "No value events" and "we couldn’t read the ledger" are different sentences, and only one of them is true.
- 3.Every window query carries both bounds — the same event is never claimed in two months’ reports.
- 4.Open-state money (a chase book, a recurring leak) is labeled "open as of this report" — it recurs across months and is never dressed up as money generated in the month.
“Below the fee this period — flagged to us internally, because a pack that cannot show its arithmetic does not keep clients.”
The sentence the report prints when a month falls short — quoted from the ledger engine, because we would rather you read it here than discover we hid it.
Everything inside
The full list. Nothing cut for the card.
What this pack includes is as researched as what it leaves out. These are all 5 — with the receipts on each line.
- Truck-roll deflection engine — deterministic, auditable, zero cost per call; proven decision logic (known outage / wifi-only / never-rebooted / signal-out-of-spec)
- CPNI authentication + audit log (47 U.S.C. 222) — every disclosure gated and logged; caller ID is never treated as authentication
- CSR override ledger — a truck rolled against advice ZEROES that row's savings; the pitch number self-corrects downward, which is why operators can trust it
- Channel commission reconciliation — signed ledger entries, clawback linkage, missing-residual detection (the line that never appears on the statement is invisible to a spreadsheet)
- Proposal + bid/no-bid engine for municipal, E-Rate, and state broadband-grant RFPs — with the compliance matrix scored before quality, because a missed "shall" gets the bid binned unread
Replaces
This pack switches on 5 of the fifteen Morthn modules and runs them as one operation. See every module inside →
Before you pay
What’s in beta, and what we won’t sell you.
Scope gaps appear on this page, not after the invoice. Both lists below are complete.
In beta
CSR copilot
Running in production, still being hardened. Flagged here so you price that in before the scoping call, not discover it after.
Not included
Reviews and social content — deliberately excluded: a near-monopoly ISP with an outage-driven 2.1★ average does not buy review software, and pitching it costs credibility in the room.
Not included
Billing/payments — Sonar/Powercode/Splynx own the system of record; we integrate, we do not compete.
Next step
Twenty minutes. We scope it, or we say it doesn’t fit.
The scoping call covers what you run today, which components apply to your operation, and what the first fourteen days look like. If the pack is wrong for you, we say so on the call — the exclusion lists above exist because we mean that.
$4,997/mo · Operator tier · First module live in 14 days or your first month is free