auto repair + body shops · Phoenix, AZ
AI receptionist for auto repair + body shops in Phoenix.
For auto repair + body shops in Phoenix dealing with 115°F July afternoons — the calls don't wait for your office hours. Auto shop phones ring nonstop — appointments, "is my car ready," diagnostic quotes, fender-bender tows. Your service writer can't pick up while they're writing up an estimate, and customers call the next shop on Google. Morthn picks up every call, books appointments, and routes real emergencies to your tow line.
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~$320
average ticket for a single repair visit. Missing 3 inbound calls per day = $350K+/year in lost service work. For auto repair + body shops in Phoenix, every missed call goes to the next contractor on the list.
What it does for auto repair + body shops in Phoenix
Books diagnostics and repair appointments.
Reads your real schedule, asks the right qualifying questions (year/make/model, symptoms, noises, mileage), and books the appropriate appointment length. Captures the customer's contact info and texts a confirmation.
Routes emergencies to your tow line.
You set the rules — accident, no-start in a parking lot, smoke from under the hood, transmission slipping. Morthn pages your dispatcher or owner directly for time-sensitive situations and books routine work for the next slot.
Knows your service menu and pricing.
Quotes oil change packages, brake jobs, alignment specials, and inspection rates. Doesn't guarantee a final price (no shop should) but gives the caller realistic ranges before they decide to bring the vehicle in.
Common questions
Can it integrate with Shopmonkey, Mitchell 1, or ALLDATA?
Today via webhook. Native integrations with the major auto-shop management systems (Shopmonkey, Mitchell 1, Tekmetric) are on the roadmap.
What about insurance claims or fleet customers?
For routine insurance jobs, Morthn collects the claim number, adjuster contact, and damage description. For fleet customers, it knows your preferred-customer rates and bypasses normal pricing questions.
Can it handle "is my car ready?" status calls?
Yes — if your shop-management system supports a status API or you maintain a simple status sheet. Otherwise the agent says "let me check and text you back" and routes the question to your service writer.
Also serving in Arizona
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