The deal, in plain English.

By creating a Morthn account or using anything served at morthn.com, you agree to these terms. They’re written to be readable. Where lawyers would normally insert two pages of capital-letter boilerplate, we’ve tried to say what we actually mean.

1. What you’re signing up for

Morthn is a done-for-you automation agency for service businesses. We take over specific pieces of your operation and run them with AI systems plus human oversight: front-office work (answering calls, working the inbox, managing the calendar, chasing invoices, requesting reviews, dispatching) and deal-and-contract-office work (RFP responses, security questionnaires, renewal and notice-window tracking, commission reconciliation). You buy it as an industry pack or as a module tier — the current lineup and pricing live on the modules page.

What we are not: a law firm, an accounting firm, a medical provider, an insurance broker, or any licensed professional service. Drafts our system produces — notice letters, proposals, tax-credit estimates, compliance checklists — are operational work product, not legal, tax, or professional advice.

2. Your account

• You must be 18 or older and have authority to bind the business you’re signing up.
• Keep your password and access credentials safe. You’re responsible for activity under your account.
• You must have the authority to connect the accounts you connect — the mailbox, the Square account, the social and ad accounts. Connecting someone else’s accounts without authorization is grounds for immediate termination.
• One account per business. If you operate multiple locations or brands and want separate billing, contact us.

3. Pricing & billing

• Plans. Module tiers (Solo, Operator, Empire) and industry packs are billed monthly in advance, plus a one-time setup fee shown at checkout. Partner-tier revenue-share arrangements are underwritten case by case under a separate agreement. Prices shown on the pricing page apply at the moment of subscription.
• Month-to-month. After setup it is month-to-month with no long contract — you can cancel any time with no penalty.
• Setup + service. Plans are done-for-you and include white-glove setup. Onboarding begins promptly after subscription; we connect your tools, train the system on your voice and rules, and test against your real data before go-live.
• Usage. If your plan includes a usage allowance (for example, voice minutes) and you exceed it, we’ll either email you to upgrade or bill the overage at the rate shown on your pricing page.
• Refunds. Cancel any time and we’ll stop billing at the next cycle. We don’t pro-rate refunds for partial months. If something is genuinely broken on our side, email us — we issue refunds when we’ve screwed up.
• Taxes. Prices exclude applicable taxes. We add them where required.

4. The 14-day guarantee

Live in 14 days or your first month’s free: your first module live and handling real volume within 14 days of signing, or your first month is free. That is the whole guarantee. The 14 days run from signing — day 1 is onboarding (about 20 minutes to capture your voice, services, pricing, approval rules, and edge cases), then we configure, connect your tools, test against your real data, and go live supervised. If it is not live and handling work by day 14, email support@morthn.com and your first month is free.

5. Cancellation

Cancel from your dashboard or by email. Your subscription stays active until the end of the current billing period and then ends. We won’t hold your data hostage — your records, transcripts, recordings, and documents are exportable before and for 30 days after you cancel.

6. Your responsibilities to your customers

We provide the rails; you own the customer relationship. Specifically:

• Consent for texts. You are responsible for having the required consent from your customers before automated texts go to them. Our system enforces quiet hours and honors STOP, but the underlying consent is yours to obtain and document.
• Consent for recording. Calls are recorded and transcribed by default, and many states require all-party consent. The system applies per-state disclosure handling, but compliance with recording law for your lines is your responsibility as the business operator.
• Accurate configuration. The system works from what you give it. If your configured pricing, hours, or policies are out of date, its outputs will be too.
• Your industry’s rules. Licensing, advertising, and disclosure rules specific to your trade remain yours to follow. We build guardrails for the ones we know about; they don’t transfer the obligation.

7. Acceptable use

Don’t use Morthn to:

• Make outbound robocalls or send unsolicited mass SMS (TCPA violations are on you, not us).
• Route protected health information through the service without enrollment in the HIPAA add-on program and executed BAAs in place first (see Privacy → HIPAA).
• Impersonate a person or business you don’t represent, or connect accounts you aren’t authorized to connect.
• Post fake reviews or solicit review manipulation — the system will refuse, and so will we.
• Bypass usage caps, reverse-engineer the product, or attempt to extract underlying model behavior.
• Anything illegal under U.S. federal law or the laws of the state you operate in.

We can suspend or terminate accounts that violate these rules, with or without notice depending on severity. Repeat or willful violations end the account.

8. AI output, accurately described

Morthn runs on large language models, and LLMs sometimes hallucinate, mishear, or produce output that doesn’t match your business policies. That is why the system is built around review: anything that touches a customer or a dollar is drafted and held for your one-tap approval by default, and anything high-stakes or outside its training is escalated to a human with full context rather than guessed at. You are responsible for reviewing drafts before approving them — especially quotes, appointments, notice letters, and anything that creates a legal or financial obligation. AI-drafted documents are not legal or tax advice; run anything consequential past your own professional. We give you transcripts, recordings, audit trails, and a kill-switch so you can verify and intervene.

9. How we handle your customers’ data

For your customers’ personal information, Morthn acts as your service provider. In that role we commit to the following, which functions as our data-processing agreement with you unless we sign a separate one:

• Instructions only. We process your customers’ data only to deliver the modules you turned on and per your configuration — not for our own purposes.
• No selling. We do not sell or share your customers’ personal information, and we don’t use it to train AI models (our AI providers’ published API data policies exclude API traffic from training).
• Subprocessors. The full list, with what each one sees, is published in the privacy policy. Material changes to that list are announced 14 days ahead.
• Consumer requests. If your customer sends you a privacy request (access, deletion, correction), we assist you in fulfilling it.
• On termination. Your data stays exportable for 30 days, then we delete it, except where law requires longer retention.

10. Telephony & SMS rules

Phone numbers and SMS routing are provided through Twilio. Outbound SMS sent through Morthn must comply with TCPA, A2P 10DLC registration where applicable, CTIA messaging principles, and any state-level rules. The system enforces quiet hours on automated texts and stops messaging any number that texts STOP — both are non-negotiable and enforced in code. Recording-consent law is covered in section 6 and in the privacy policy.

SMS program terms

• Program. Morthn sends service-related text messages on behalf of the businesses that use it: missed-call follow-ups, appointment confirmations and reminders, review requests after completed work, and replies to customer inquiries. You enroll by providing your phone number when calling, texting, booking, or submitting a form. Consent is not a condition of purchase.
• Frequency. Message frequency varies based on your service activity.
• Fees. Message and data rates may apply according to your mobile carrier plan.
• Opt-out. Reply STOP at any time to cancel; you will receive no further messages. Reply START to re-subscribe.
• Help. Reply HELP for assistance, or contact support@morthn.com · (404) 990-2450.
• Carriers. Mobile carriers are not liable for delayed or undelivered messages.
• Privacy. How mobile data is handled — including that opt-in data is never shared with third parties for marketing — is covered in the privacy policy’s SMS section.

11. Your data, your content

You own everything you put into Morthn and everything the system produces for your business: account info, customer records, transcripts, recordings, uploaded contracts and RFPs, and the drafts and documents generated on your behalf. We have a non-exclusive license to process that content strictly to provide the service. Full handling details live in the privacy policy.

12. Uptime, support, and what we don’t promise

We aim for high uptime but we don’t (yet) publish a contractual SLA. If the service is down materially during a billing period, email aiden@morthn.com and we’ll credit. Support is via email (support@morthn.com); response times by tier are listed on the pricing page.

13. Warranty & liability

The service is provided “as is” without warranties of any kind beyond what U.S. consumer-protection law requires us to provide, and beyond the 14-day guarantee in section 4.

To the maximum extent permitted by law, our total liability to you for any claim arising out of or related to the service is limited to the amount you paid Morthn in the 12 months before the claim. We’re not liable for indirect, incidental, consequential, or punitive damages — including lost revenue from a missed call, a hallucinated appointment, a misquoted price, or a missed contract deadline. If that limitation isn’t permitted in your jurisdiction, the maximum permitted limit applies instead.

14. Termination

Either party can end this agreement at any time. You end it by cancelling from your dashboard or by email. We can end it for violations of these terms, non-payment, or if we discontinue the service. On termination we’ll keep your data accessible for 30 days for export, then delete it (except where law requires us to retain it longer — see the retention section).

15. Governing law & disputes

These terms are governed by the laws of the State of Delaware. Any dispute will be brought in the state or federal courts located in Delaware, except that either party may seek injunctive relief in any court of competent jurisdiction.

16. Changes to these terms

We can update these terms. Material changes will be emailed to active accounts at least 14 days before they take effect. Continued use of the service after a change means you accept the new terms. If you don’t, cancel before the effective date.