The deal, in plain English.

By creating a Morthn account or using anything served at morthn.com, you agree to these terms. They’re written to be readable. Where lawyers would normally insert two pages of capital-letter boilerplate, we’ve tried to say what we actually mean.

1. What you’re signing up for

Morthn is an AI receptionist that answers phone calls, replies to SMS and chat, and books appointments on your behalf. We provide it as a software subscription. We do not provide call-answering by a human, legal advice, medical advice, or any service that requires a licensed professional.

2. Your account

• You must be 18 or older and have authority to bind the business you’re signing up.
• Keep your password and access credentials safe. You’re responsible for activity under your account.
• One account per business. If you operate multiple locations or brands and want separate billing, contact us — there’s a multi-location plan.

3. Pricing & billing

• Subscription. Plans are billed monthly in advance. Prices shown on the pricing page apply at the moment of subscription.
• Free tier. The free tier is genuinely free with no credit card. Usage caps apply (currently: limited calls/month and limited SMS). When you hit a cap, the service pauses until you upgrade or the next billing cycle.
• Overages. If your paid plan includes a usage allowance and you exceed it, we’ll either email you to upgrade or auto-bill the overage at the rate shown on your pricing page.
• Refunds. Cancel any time and we’ll stop billing at the next cycle. We don’t pro-rate refunds for partial months. If something is genuinely broken on our side, email us — we issue refunds when we’ve screwed up.
• Taxes. Prices exclude applicable taxes. We add them where required.

4. Cancellation

Cancel from your dashboard. Your subscription stays active until the end of the current billing period and then ends. We won’t hold your number or transcripts hostage — you can export both before you cancel.

5. Acceptable use

Don’t use Morthn to:

• Make outbound robocalls or unsolicited mass SMS (TCPA violations are on you, not us).
• Receive PHI without our HIPAA add-on and a signed BAA in place.
• Impersonate a person or business you don’t represent.
• Bypass usage caps, scrape competitors, reverse-engineer the product, or attempt to extract underlying model weights.
• Anything illegal under U.S. federal law or the laws of the state you operate in.

We can suspend or terminate accounts that violate these rules, with or without notice depending on severity. Repeat or willful violations end the account.

6. AI output, accurately described

Morthn uses large language models to answer calls and messages. LLMs sometimes hallucinate, mishear, or give responses that don’t match your business policies. The agent only uses information you configure in your account; if you tell it pricing or hours that are out of date, it will repeat them. You are responsible for reviewing AI responses, especially for booked appointments, pricing quotes, and anything that creates a legal or financial obligation. We give you transcripts, recordings, and a kill-switch so you can audit and intervene.

7. Telephony & SMS rules

Phone numbers and SMS routing are provided through Twilio. Outbound SMS sent through Morthn must comply with TCPA, A2P 10DLC registration where applicable, CTIA messaging principles, and any state-level rules. If a recipient texts STOP, the agent stops messaging that number — this is non-negotiable. Two-party-consent recording laws apply in many U.S. states; you’re responsible for configuring an appropriate disclosure (see Privacy → Call recording).

8. Your data, your content

You own everything you put into Morthn: account info, transcripts, recordings, customer contacts. We have a non-exclusive license to process that content strictly to provide the service. We do not train AI models on your call data. We don’t sell it. Full handling details live in the privacy policy.

9. Uptime, support, and what we don’t promise

We aim for high uptime but we don’t (yet) publish a contractual SLA. If the service is down materially during a billing period, email aiden@morthn.com and we’ll credit. Support is via email (support@morthn.com) with same-business-day response on weekdays.

10. Warranty & liability

The service is provided “as is” without warranties of any kind beyond what U.S. consumer-protection law requires us to provide.

To the maximum extent permitted by law, our total liability to you for any claim arising out of or related to the service is limited to the amount you paid Morthn in the 12 months before the claim. We’re not liable for indirect, incidental, consequential, or punitive damages — including lost revenue from a missed call, a hallucinated appointment, or a misquoted price. If that limitation isn’t permitted in your jurisdiction, the maximum permitted limit applies instead.

11. Termination

Either party can end this agreement at any time. You end it by cancelling from your dashboard. We can end it for violations of these terms, non-payment, or if we discontinue the service. On termination we’ll keep your data accessible for 30 days for export, then delete it (except where law requires us to retain it longer — see the retention section).

12. Governing law & disputes

These terms are governed by the laws of the State of Delaware. Any dispute will be brought in the state or federal courts located in Delaware, except that either party may seek injunctive relief in any court of competent jurisdiction.

13. Changes to these terms

We can update these terms. Material changes will be emailed to active accounts at least 14 days before they take effect. Continued use of the service after a change means you accept the new terms. If you don’t, cancel before the effective date.