plumbers · Oakland, CA
AI receptionist for plumbers in Oakland.
For plumbers in Oakland, California, customer calls don't wait for business hours. Plumbing emergencies don't wait for business hours, and the homeowner calls the first three plumbers in Google. If voicemail picks up, you lose the job. Morthn answers every call 24/7, qualifies emergency vs. routine, and pages your on-call tech.
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~$650
average plumbing emergency ticket. Most happen after-hours, when nobody picks up. For plumbers in Oakland, every missed call goes to the next contractor on the list.
What it does for plumbers in Oakland
Triages emergency vs. routine in 30 seconds.
Trained on the questions a good dispatcher asks: is water actively flowing, is it gas, where in the house. Routes emergencies to your on-call tech's phone instantly. Routine quotes get booked into next-day slots.
Books real service windows — not 4-hour blocks.
Reads your real Google Calendar and books a 90-minute window the customer can plan around. No "we'll be there sometime between 10am and 2pm" abuse.
Captures every detail your tech needs.
Customer name, address, gate code if any, problem description, recommended supplies. Pings your tech via SMS with the full ticket before they're on the way.
Common questions
How does after-hours emergency routing work?
You define what counts as emergency (active leak, no hot water, sewer backup, etc.) and which phone(s) the agent pages. Routine calls during off-hours get booked for next-day; emergencies get a live page within seconds.
Can I add upsell scripts?
Yes. Custom KB rules let you add "if customer mentions an old water heater, mention our tankless trade-in promo" or anything else. Morthn won't hard-sell — but it will mention relevant offers naturally.
What about service area filtering?
Built in. Define your zip codes / radius and the agent gracefully refers anyone outside it ("we don't cover that area, but [referral partner] does great work").
Also serving in California
Try it for your Oakland business — free.
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