Front office
Your dispatcher, on duty 24/7. No headset required.
$1,997/mo+ $1,997 one-time setup · Dispatch included · more automations +$500/mo each, never above $4,997/mo total
Inbound service tickets routed to the right crew by skill, location, availability, and customer priority. ETAs confirmed by SMS, arrivals notified, and downstream jobs rerouted when one runs long — so a dispatcher seat stops being the bottleneck.
What this module does
What shows up in week one.
01
Skill + geo-aware routing
Reads job type from the inbound ticket (Receptionist + Inbox + booking platform), matches against crew skill matrix + current location + availability. Optimal route assigned in <60 seconds.
02
Customer ETA confirmations
SMS confirmation at dispatch, SMS update when crew is en-route, SMS arrival notification — which sharply cuts the "where are you?" calls your team fields all day.
03
Reroute logic for overruns
When a job runs long, downstream jobs are automatically rerouted — affected customers get a "running 30 min late" SMS that includes a one-tap reschedule option.
04
Post-job loop close
Tech marks job complete (one tap from their phone). The invoice auto-generates (Payments module), the review request fires (Reviews module), and the ticket closes. The full ops loop runs without dispatcher touch.
How it works
You connect your field-service management software (or use Morthn's built-in ticket queue if you don't have one). Inbound tickets flow in from Receptionist + Inbox + booking platforms. The dispatch engine matches each ticket to the optimal crew based on skill, location, current schedule, and priority. Crew members get the ticket on their phone with one-tap accept. Customers get SMS updates at every status change. Job-complete triggers the downstream Payments + Reviews modules automatically.
Integrates with
Compliance + guardrails
Dispatch decisions show full reasoning (why this crew, why this slot) — operators can override any assignment in one tap. Emergency-flagged tickets (heat-out in winter, water-main break, etc.) bypass standard queue logic and notify the on-call manager immediately. Customer ETAs include a buffer + it never promises an arrival time it cannot defend statistically.
The price
$1,997/mo + $1,997 one-time setup — Dispatch is your included first automation.
Each additional automation is +$500/mo, and the total never passes $4,997/mo — past that point, everything we run is included. Included with any plan. No long-term contract.
FAQ
Common questions about Dispatch.
What if my crews use different mobile platforms?
Crew interface is web-based — works on any phone, any platform. Native iOS + Android apps are on the roadmap but not required.
Does it work for multi-location businesses?
Yes. Each location can have its own crew pool, skill matrix, and dispatch rules. Cross-location overflow logic (send the nearest available tech regardless of location assignment) configurable.
What about parts inventory + truck stocking?
On the roadmap — integrating with the major FSM platforms' parts systems is planned for Q3. Today dispatch operates on time + skill + geo, not parts availability.
The rest of the business backend
☎
Front Desk
★
Reviews
💲
Payments + AR
↻
Lifecycle
⇲
Document Intake
⧉
Quotes & Estimates
⌾
CRM Hygiene
🔐
Hires & Departures
💸
Zombie Seats & Renewals
Module 4 of 22 in the Morthn operating layer · See all 22