Front office
Every review answered. Every great customer asked.
$1,997/mo+ $1,997 one-time setup · Reviews included · more automations +$500/mo each, never above $4,997/mo total
A thoughtful reply drafted for every Google, Yelp, and Facebook review within 24 hours, ready for you to review and post in one tap. Review-request loops fire after every completed appointment. Your worst review never sits unanswered.
What this module does
What shows up in week one.
01
24-hour draft guarantee
Every new Google / Yelp / Facebook review gets a drafted, on-brand reply within 24 hours, ready for you to review and post. Positive reviews get warm gratitude. Negative reviews get accountability + an offer to make it right. You always post the final reply — we never auto-publish to your profile.
02
Post-service ask loops
After every completed appointment (synced from the Calendar module or your booking platform), a personalized review-request SMS goes out at a sensible time for that customer — a timed, personal ask instead of the generic "please leave us a review" nobody acts on.
03
Sentiment-routed escalation
Anything below 4 stars or flagged as a serious complaint auto-escalates to you within 1 hour of the review being posted. No bad review gets 7 days of silent decay.
04
Competitor-rating monitoring
Tracks your top 3 local competitors' Google ratings + recent reviews weekly. Spots categorical complaints you can position against (or learn from).
How it works
You connect your Google Business Profile + Yelp + Facebook pages. Morthn polls every 4 hours for new reviews. Each new review comes back as a drafted reply in your tone and voice that lands in your approval queue for you to review, edit, and post — we never auto-publish to your profile. Post-appointment review-request loops fire from Calendar-module data (or a webhook from your booking platform). Weekly competitor-pulse report lands in your founder digest.
Integrates with
Compliance + guardrails
Reply tone calibrated per review-star rating — 5-star replies celebrate, 1-star replies own responsibility. Never blames the customer. Never reveals confidential service details. Never offers refunds or scope adjustments unless pre-approved in your config. Anything that mentions legal action, medical claims, or fraud auto-escalates to human review.
The price
$1,997/mo + $1,997 one-time setup — Reviews is your included first automation.
Each additional automation is +$500/mo, and the total never passes $4,997/mo — past that point, everything we run is included. Included with any plan. No long-term contract.
FAQ
Common questions about Reviews.
What about fake reviews?
Fake or competitor-attack reviews auto-flag for your review, and we draft an evidence-backed Google removal request you can submit in one tap — with the policy-violation citation and supporting context already assembled.
Can the AI offer customer credits or refunds?
Only within rules you pre-set during onboarding. Common config: it can offer up to $50 credit for sub-3-star reviews automatically; anything above that escalates to you. You stay in control of the dollars.
Does it work outside the US?
Google Business Profile + Facebook are global. Yelp is US/CA/UK/AU primarily. We add regional review platforms (Trustpilot, Tripadvisor for hospitality, etc.) on request — scoped during onboarding.
The rest of the business backend
☎
Front Desk
💲
Payments + AR
◈
Dispatch
↻
Lifecycle
⇲
Document Intake
⧉
Quotes & Estimates
⌾
CRM Hygiene
🔐
Hires & Departures
💸
Zombie Seats & Renewals
Module 2 of 22 in the Morthn operating layer · See all 22