Module · 4 of 8
Every review answered. Every great customer asked.
AI drafts a thoughtful reply to every Google, Yelp, and Facebook review within 24 hours. Triggers review-request loops after every completed appointment. Your rating compounds. Your worst-reviewer never sits unanswered.
What this module does
Four capabilities that show up in week one.
01
24-hour reply guarantee
Every new Google / Yelp / Facebook review gets a drafted, on-brand reply within 24 hours. Positive reviews get warm gratitude. Negative reviews get accountability + an offer to make it right.
02
Post-service ask loops
After every completed appointment (synced from the Calendar module or your booking platform), the AI sends a personalized review-request SMS at the optimal time-of-day for that customer. Conversion rates 3-5x manual asks.
03
Sentiment-routed escalation
Anything below 4 stars or flagged as a serious complaint auto-escalates to you within 1 hour of the review being posted. No bad review gets 7 days of silent decay.
04
Competitor-rating monitoring
Tracks your top 3 local competitors' Google ratings + recent reviews weekly. Spots categorical complaints you can position against (or learn from).
How it works
You connect your Google Business Profile + Yelp + Facebook pages via OAuth. Morthn polls every 4 hours for new reviews. Each new review triggers an AI-drafted reply (your tone, your voice) that holds for 12-24 hours in your approval queue (or auto-publishes if you trust the taste). Post-appointment review-request loops fire from Calendar-module data (or a webhook from your booking platform). Weekly competitor-pulse report lands in your founder digest.
Integrates with
Compliance + guardrails
Reply tone calibrated per review-star rating — 5-star replies celebrate, 1-star replies own responsibility. Never blames the customer. Never reveals confidential service details. Never offers refunds or scope adjustments unless pre-approved in your config. Anything that mentions legal action, medical claims, or fraud auto-escalates to human review.
Tier availability
Available on every tier
FAQ
Common questions about Reviews.
What about fake reviews?
Fake or competitor-attack reviews auto-flag for your review and we draft an evidence-backed Google removal request you can submit one-tap. We have hit ~70% removal rate on flagged fakes in internal testing.
Can the AI offer customer credits or refunds?
Only within rules you pre-set during onboarding. Common config: AI can offer up to $50 credit for sub-3-star reviews automatically; anything above that escalates to you. You stay in control of the dollars.
Does it work outside the US?
Google Business Profile + Facebook are global. Yelp is US/CA/UK/AU primarily. We add regional review platforms (Trustpilot, Tripadvisor for hospitality, etc.) on Empire tier.
Other modules in the Morthn OS
Module 4 of 8 in the Morthn operating system